Scott Degraffenreid, Social Network Architect
Scott Degraffenreid is a Social Network Analyst who brings a wealth of knowledge in the areas of business referrals, retention and recruiting.
As a Behavioral Statistician and Social Network Analyst, he has participated in projects for over one hundred organizations with accountabilities ranging from survey research, database analysis and field studies to research design and statistical modeling of group behaviors.
Scott’s ability to assimilate and grasp intricate organizational issues as they relate to corporate and market dynamics allows him to bring a unique mathematical perspective to complex environments.
In projects for clients such as AMR, Bell Atlantic, Memorex Telex, The Associates, The Guardian, Erapmus, Inc., Teleservice Resources, the NORDAM Group and many others, Scott’s innovative model of employee retention has:
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Reduced employee attrition by >50% in less than 90 days for most clients
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Improved overall customer retention >25% in less than 6 months.
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Trimmed recruiting costs by >75%.
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Dropped customer complaints by >50% in an operation handling 1.2 million customers per month.
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Decreased training attrition by 60%.
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Improved productivity in a diversified manufacturing operation by 30% in 1 year.
Scott’s work on employee attrition has been nationally recognized and his concept of tenure equity has been acknowledged as one of the most important new business metrics in a decade. He has developed over twenty new processes, measurements and tools for addressing employee productivity and Enterprise Performance Planning. His Talent Scout recruiting strategy generates more than 50% of all new hires for the businesses that have adopted it.
Scott attended the University of Tulsa for a BS in Accounting. He has been a member of the American Statistical Association, The Society for Social Network Analysis, The American Association of Forensic Accountants and Mensa.
Scott works with Fortune 500 companies designing programs that increase employee retention and preserve tenure equity. He is an expert in creating training materials and strategies that reduce voluntary turnover, motivate and keep key team members and increase productivity and customer satisfaction - with tactics that are long lasting and that do not increase compensation or recurring costs.
He is also an expert on generating organic referrals to increase the customer base without increasing the marketing budget. People are the new media, and learning to motivate them to tell your story is an art and a science.
Scott can be reached at 972-742-8540